Career Opportunities

Join One of the Fastest Growing Companies in Texas


Fastest Growing Companies

Maestro Personal Assistants is one of the 50 fastest growing companies in North Texas for 3 years running. We are an innovative force in the marketing and personal service arenas. Maestro and its industry-centric divisions have won several awards and garnered a solid reputation for helping corporate giants in every industry provide a level of exceptional personal service rarely seen these days.

Personal assistance is much more than a job. It's taking care of people's needs and making a positive difference in their lives. From providing a phone number to setting up travel arrangements or completing in-depth research on a project or business, our Personal Assistants provide exceptional service by phone and email to our corporate clients and their customers.

Now we're looking for highly skilled individuals to join our assistance team.


Current Openings

The following positions are now available in our global call center in North Dallas, TX:

 

Customer Service Representative

Personal Assistant – Customer Service Representative

Description

At Maestro Personal Assistants, we know how to find answers for our customers. We are a rapidly growing internet-based company that provides our clients’ top customers with access to a 24/7 team of professional and friendly Live Personal Assistants. This is a unique marketing tool that our clients use to attract and retain loyal customers. All calls and emails are branded in our clients’ names. Our growing corporate client base includes leading Fortune 500 companies such as Infiniti and Toyota.  

As we continue to grow, we are seeking Personal Assistant Customer Service Representatives to join our team. Our agents come from a variety of backgrounds, but what they all have in common is the ability to provide quick internet search results and energetic personal assistance with supreme attention to detail and top-notch customer service. We assist customers with everything from making restaurant reservations to planning and booking vacations to researching the hottest new electronic gadgets. Whatever the customer is looking for, we do the searching for them! We provide our agents with extensive and ongoing training, a competitive pay structure and excellent benefits.

Job Responsibilities

As a Personal Assistant/CSR, you will be responsible for assisting customers with a variety of requests that require searching for information online. You will provide high-quality assistance to customers who make requests via phone call, email, text, or smartphone app!

You will complete a four week new-hire training program that will equip you with the tools necessary to deliver our unique service.


    Essential Duties:

  • Making Travel Arrangements
  • Providing Driving Directions
  • Setting Appointment Reminders
  • Searching for Entertainment Information (i.e. concert or sporting event tickets)
  • Finding Phone Numbers/Addresses
  • Booking Reservations
  • Finding Weather/Sports/General Trivia
  • Searching for Price Comparisons, Product/Service Availability and Consumer Reports
  • Researching questions about a variety of issues
  • Providing warm, personable, professional and courteous service at all times
  • Providing service in a manner that exceeds customer expectations and creates memorable experiences

Requirements

To qualify for a position at Maestro, no prior call center experience is necessary. You must be able to type at least 35 words per minute with excellent spelling and use of grammar skills. Have the ability to navigate the internet with ease and exceed customer expectations with enthusiasm.

    Job Qualifications:

  • Handle customer service inquiries with sophistication via phone and email
  • Be confident and driven to find solutions to customers’ issues
  • Thrive in an environment with high performance standards
  • Communicate with customers and exhibit genuine empathy when appropriate
  • Embrace the commitment to customer service and nourish brand loyalty
  • Accurately document customer interaction details
  • Able to use effective listening skills to identify customer needs
  • Polite, friendly and articulate phone demeanor

Benefits

At Maestro, we are focused, first and foremost, on quality not call time. We focus heavily on your ability to effectively deliver world-class service to our customers. We offer you the opportunity to master very valuable skills including unparalleled internet resourcefulness with extensive and ongoing training and mentoring.  We offer a well-founded career path and exclusively promote from within where we offer opportunities to advance in different departments including Training, QA, and Management. We have a competitive pay and bonus structure that is heavily weighted on merit, not seniority. Our team members love our casual dress code and our team-oriented, supportive and fun work environment.

    Some of the ways we maintain a relaxed and fun environment include:

  • Semi-monthly offsite company-funded gatherings (PinStack, Top Golf, Dave and Busters, etc.)
  • Complimentary, relaxing, onsite chair massage by professional masseuse every other month
  • Monthly prizes including items such as Kindle Fire, Android tablet, and more
  • Team contests that foster camaraderie and inspire performance

Every day you will work in a close-knit team environment that includes our founders and management, most of whom all started out as CSRs. As a Maestro employee, your voice will be heard. We thrive on the suggestions and opinions from all of our staff to continually innovate and streamline our services. Anyone who makes a suggestion that gets implemented receives a commensurate cash bonus.

    Additional benefits of the CSR role include:

  • Medical, Dental and Vision Coverage
  • Basic Life Insurance
  • Flex Spending Accounts
  • 401k
  • Paid Personal Time
  • Paid Sick Time
  • Merit-based Quarterly Bonuses
  • Annual Pay Increases

Shifts

Full-Time Day/Mid/Night shifts available
All shifts require one weekend day (either Saturday or Sunday) and have one weekday off

Spanish and French speaking bi-linguals are offered additional language differential compensation



Apply Today!

Click Here to begin the application process.

Maestro offers a competitive salary and quarterly performance-based bonuses.

Starting pay is $14.00/hour.

A successful 90-day probationary review earns an additional $1.00/hour. Additional earning capacities through bonuses and career path incentives vary from here.

We also offer a benefits package, including health, dental, vision, life, flex spending accounts, 401k and paid-time off.

Maestro is an Equal Opportunity Employer M/F/D/V.